The course provides supervisors with an opportunity to evaluate their roles and the skills  required to lead a team or  department.

Topics covered during the two-day programme  include:

• Leadership, management, coaching and mentoring-  How do they  differ?
• Personal management of time and work priorities
• Linking personal and team performance to the achievement of business objectives
• Using cloud applications to monitor performance
• Evaluating and troubleshooting 360 degree communication with direct reports, colleagues and line managers
• Managing direct report performance  and productivity
• Employment policies and procedures-  staying  compliant
• Conducting performance appraisals and work reviews
• Handling poor performance, disciplinary issues and team conflicts
• Setting targets for professional development and growth